28-03-2025 01:28 PM
Dear EE Team,
We are saas based company which provides web based software for Interactive Demo Building
more details at: https://www.storylane.io
We observe that our various UK based customers, who are on EE network, are not being able to access our online website at https://app.storylane.io since last couple of days.
We have confirmed, all other customers from different geographic locations are able to access the website correctly.
Evidently there is some blocking that is happening at the EE network level.
We request you to kindly whitelist our domains app.storylane.io and *.storylane.io as wildcard to ensure that all our services are accessible to the EE network users.
Thank you.
Solved! See the answer below or view the solution in context.
30-03-2025 09:37 AM
Good morning @storylane.
I've been speaking with the relevant teams on this today, and whilst we don't have a resolution estimate at the moment, if anything changes we'll be sure to let you know.
If we need any further details I'll absolutely jump back in on this thread too.
Peter
30-03-2025 08:20 PM
@Peter_W
Also wanted to add here that we observed some accounts misused our platform for publishing phishing links. We have now deleted all those links and have also completely blocked these accounts.
01-04-2025 02:45 PM
It's been few days and "https://app.storylane.io" is still unlisted in BT/EE ISP.
01-04-2025 07:19 PM
Hi @Pet2 and @bristolian!
I saw that you are both online. Can you please help us solve this asap? We have a lot of customers who are still not able to access app.storylane.io.
02-04-2025 08:38 AM
This has been passed to the relevant team, and we will let you know as soon as we have further updates.
Linzi
02-04-2025 08:45 AM
Hi @Linzi_H!
Thanks for updating us on this. I think that app.storylane.io is now accessible for a few customers on EE networks but not on BT networks.
1. Would this community be the right place to get help on making app.storylane.io accessible on the BT network, too?
2. Can you please check if you can access app.storylane.io on an EE but not a BT network?
02-04-2025 03:02 PM
Hi @storylane
As you've found, we blocked the site to protect our customers from phishing attacks.
We've seen these have been cleared and removed the block.
Steve
02-04-2025 03:12 PM
Thanks for the update, @Steve_BT!
Was the block just removed? We had customers on EE and BT networks one hour ago who were still unable to access the storylane dashboard.
02-04-2025 03:38 PM
Thanks for sharing the updates @Steve_BT