UNLIMITED data and tethering

[Raspberryfinn]

First and foremost the word UNLIMITED means there's no limit. No one can redefine this. If I bought the unlimited plan, and use a million terabytes every day, it's still fair, because the the plan is UNLIMITED. If EE says " oh 600GB is fair limit, ohh 12 device, oh this or that" doesn't mean anything because that's their limits. I agreed on UNLIMITED. If you limit, then DO NOT ADVERTISE your plans as UNLIMITED..  You have to advertise as 600GB max per month, that's it. Advertising as UNLIMITED, then capping this to 600GB and 12 devices is breach of contract and this clause only makes the whole contract VALIDITY nothing more than used toilet paper. So please don't falsely advertise any of your services or products. Cheers 👍

[JennyWren44]

Can anyone advise please. Is the "unlimited" limit 600GB? If so, that's plenty! The advisor on 150 didn't know the answer. But if it is 600, there shouldn't be any danger of reaching the limit on your gifting allowance of 100GB. Have I got that right? Thank you

[Leanne_T]

Hi @JennyWren44 

Please see our Unlimited Plans | Help | EE page for full details 🙂

Leanne.

[EssexBoyEE]

@JennyWren44 - Can anyone advise please. Is the "unlimited" limit 600GB? If so, that's plenty! The advisor on 150 didn't know the answer. But if it is 600, there shouldn't be any danger of reaching the limit on your gifting allowance of 100GB. Have I got that right? Thank you

600gb is the FUP, your plan is Unlimited Data so you can use more than 600gb per Month, However your Speed you may get reduced if you go over the 600gb FUP

Your 100gb of Gifting gets used up first during your Own use, ie, if you use the 60gb per Month yourself then you only have 40gb left to Gift, once you use the first 100gb of Data yourself you have nothing left to Gift, so Gift All your Data at the beginning of each Monthly Refresh Data, that way your Giftable Data if safe on the other Number you have Gifted to and cannot be used up by yourself anymore.

Note, that if you gift 100gb then your FUP now becomes 500gb  (100+500=600 FUP). 

[JennyWren44]

Thank you. They don't explain that when you buy the plan!

[JennyWren44]

Hello Leanne, thank you for your reply. I have read the details in the link and I'm afraid the way it's written is about as clear as mud. Another user in the EE community has explained it very well and now I understand that if the user uses 100GB from their unlimited allowance of data before they have gifted anything, then there is none left to gift. Please could you confirm that I've got that right? I do consider myself to be of average intelligence but I think "the legal bit" is written in such a way that many people couldn't understand it. Please could I ask that the people who right this stuff try to use plain English. That is a genuine request so please could you pass it on to the relevant people in EE. And could you also please ensure that your customer services people on 150 understand this as I'm afraid the person I asked didn't know about the fair usage amount nor how data gifting works. Thank you

[XRaySpeX]

@Leanne_T 's link does say:

This will be the first 100/120GB and any data usage will reduce your giftable allowance.

&

Data usage on an unlimited plan will decrement from giftable allowance. 

---

[BoltonSailor]

I've had an absolute mare with these issues in recent months - ever since my plans were refreshed after the initial 18 months contract .  In my opinion the EE staff try their best, but are not sufficiently trained on the plans for the 5G routers as I was put on something that I was told would maintain my existing service (which had worked well for the first 18 months) as it is something that I rely on as I mostly WFH.  I believe I was originally on a totally unlimited plan and then my new plan brought into play the 600Gb FUP and connected device limits which I was not told about (I think they also reduced the limit from 1Tb to 600Gb not too long ago).  With two boys and lots of streaming in the house (plus me WFH), 600Gb is easily consumed in a month, but contrary to what others have said, my experience is that I get some service interruption mid mornings (when I was on Teams meetings) and then it would recover and be fine again later in the day operating in 5G.  It took ages to figure out what was going on with lots of calls with EE.  I actually ended up getting a Three 5G router to switch over to when there were service issues as I couldn't access the internet at all at times.  (I would switch completely to Three as it is truly unlimited, but maddeningly, despite the pics, the router doesn't have external antenna connections and I can't get the performance out of it that I can with the EE router connected to my external antenna.  I'm currently retaining it as a backup service for any interruptions I get - but it's annoying that I need to do this after the initial 18 months of perfectly fine service with EE.)
During this time, I've spoke to EE many times and visited a store, had my plans changed from mobile phone plans to data only plans and I was also put in touch with the business team to switch to a business account however, they said their contracts were also limited to a 600Gb FUP, which is madness!
Finally, I can confirm that the data gifting allowance is definitely consumed first so you need to be on the ball to gift all the data you have available to your phone(s) otherwise your router will consume the lot - again this is something that wrankles and I don't see the need for it myself.

[Chukwu1]

I’m just seeing people writing about “hogging data” and “fair use”. It is the internet and data we are talking about here, not natural resources. This is not a United Nations forum to debate about scarce resources and overpopulation. If a company like EE cannot have “enough data” for its customers, it shouldn’t be in business. What is this? A socialist experiment? “Fair use”, “not enough for the rest of us” “hogging data”. Really?

I pay £25 a month for Lebara Unlimited data, and it is what it says it is, “Unlimited!” No cap. And I’m taking this message out there to warn people about EE. Limiting people’s freedom of access is not how a telecoms business should operate.