Top up

Cool007 · ‎12-03-2023

I got a Huawei Mobile WiFi I am in credit but can't use that credit to top it up anyone got any advice how I can top it up using my credit which I've already paid for?

Cool007 · ‎11-03-2023

I've got the same problem im in credit but it won't let me use it pay for the mobile board band can someone please help

XRaySpeX · ‎11-03-2023

@Cool007 : What does texting AL to 150 from it fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Katie_B · ‎12-03-2023

Hi @Cool007.

Welcome to the community.

Have you been able to log in to your My EE account?

Katie

XRaySpeX · ‎12-03-2023

@Cool007 : Rather than just starting a new thread why not reply to my request to see the result of the AL text so that we may begin to help you?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Cool007 · ‎12-03-2023

It's saying add on not permitted

XRaySpeX · ‎12-03-2023

AL never says "add-on not permitted". Post its exact reply.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Cool007 · ‎13-03-2023

How do I used my credit then to buy data I'm not topping it up again

James_B · ‎13-03-2023

Hi @Cool007,

You can purchase a data add-on at add-on.ee.co.uk.

Hope this helps.

James

Cool007 · ‎13-03-2023

I've tried that James but thanks anyway.