Swapped from BT but data allowance is lower than expected

[kristofh]

I swapped from a 20GB BT plan and was told I'd get the same on EE but it's only 10GB I have been given. How do I sort this?

[Leanne_T]

Hi @kristofh

Thanks for coming here. 

Do you have any extra data showing in your My EE app, then add-ons? 

Leanne 🙂

[kristofh]

Thanks for the speedy reply. I don’t see any extra data. 

[Leanne_T]

Thanks for checking @kristofh

In this case, please call us on 150 and the team will help you get this sorted 🙂

Leanne.