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Payments not going through - charged twice

I've tried to make payments to pay my bill twice this month (1st time  through Apple Pay around two weeks ago, 2nd time by card payment yesterday the 19th after receiving a text saying my payment is overdue), so  they did not go through, and now I've...

eirian by • Explorer
  • 8 Views
  • 2 replies
  • 0 Helpful

Increase in roaming issues

Is it me or does there seem to be an increase in roaming issues since the plan and purchase changes ? I appreciate some issues are lack of understanding by customers as to what they need to do. But there seems to be regular issues with some countries...

ukms by • Established Contributor
  • 10 Views
  • 1 replies
  • 0 Helpful

EE Perks

HelloI am trying to do phones upgrades for my wife and I. We qualify for an EE Perks account through her work which we've used on the last 2-3 upgrades.I've gone to get codes and it states the account need re-validating due to time past. No problem.F...

LSully7 by • Visitor
  • 1 Views
  • 0 replies
  • 0 Helpful

Data usage alert when I'm on unlimited

Hi guys,I received a data usage alert saying some services will become unavailable,but I'm on unlimited plan and signal has completely disappeared and can only use WiFi. Regards Mark

call forwarding

Hello,I’m trying to set up call forwarding on my iPhone 15 Pro Max using my EE SIM, but it doesn’t seem to work.I have tried both the iPhone settings and dialling codes (like 21number#), but the calls are not being diverted.Could you please check and...

Roaming - Cannot make/receive calls

Hi, I recently purchased an international roaming and unlimited data on a 2 year contract. I just arrived in the US and cannot make or receive calls to/from US or UK. I can receive texts and use data (whatsapp etc). Each time I attempt to make a call...

MsOlivia by • Explorer
  • 46 Views
  • 5 replies
  • 1 Helpful

Public IP address for 4G router

Hi,I have a TP link Archer MR500 4g router for CCTV purposes.I can not get a connection to the router via any ddns service. I believe the IP it is broadcasting is not a public IP address.Is there anyway around this? can EE change the data sim to have...

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