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Community Activity
Upgrade free gift not honoured
I have recently upgraded my wife's and I phones, both were advertised as with a free gift, S25 = chrome laptop, S25FE = buds and watch. Samsung have rejected both claims stating that they are not eligible for the promotion. What kind of scam is ee/sa...
EE Smart Hub Pro disconnects at midnight
I'm experiencing weird issue where now 3rd time in the row exactly at midnight our Broadband drops and Hub is flashing green. Every morning I have to reset the hub to get it to reconnect.Is this known issue? I had stable connection without such issue...
I ordered an eSIM yesterday but still not received the details
I ordered an eSIM 24 hours ago and although the final screen said I would get the number and instructions in the confirmation email, they weren’t there. should I be getting another email??? And when?? When I’ve ordered travel eSIMs before I’ve got th...
Customer service and billings have overcharged me
Been overcharged for 3 months, have refused point blank to put the money in my bank. Only know I have been overcharged due to a bill that I am still being overcharged on and they will expect me to pay this and I have to trust they will honour a refun...
Resolved! iPhone 17 Pro and Pro max Pre order Thread / that time of the year again.
Hello dear Ee community people, is that time of the year again, pre ordering the new iPhones and Apple Watch, as you all know the apple event is going on live right now and they are presenting the new iPhones and Apple Watches, I have made this threa...
New phone
I placed an order with EE on 5th October and still waiting for it to be delivered and have had no update.Has this happened to anyone before? Do EE not have a chatbot/email address you can access them through anymore. thank you
Apple Watch series 11
Pre ordered the new Apple watch on the 16th of September and it’s not giving me a delivery date is anyone else having this issue please
Bad experience
I’ve decided to move to EE. First I got email saying account was set up then nothing else. I called and it seems you can’t have an ESIM on a new account even though they offer the option. Agent sorted it all out and sim came next day. I’m now left h...
Broadband dropping
Broadband constantly dropping out all day. Text 66033 to report - message not sent. Very frustrating. Lancashire area
"Cannot Load your order right now" Issue.
Theoretically I'm migrating to a new contract after the 18th. (Mobile and BB) I have an email with the relevant VOL number.BT Openreach are attending to install Full Fibre.When I attempt to view "my orders" I get the message "Cannot Load your order r...
