Gifting Data issue !

[KK03MUM]

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Hi , been trying for days to gift data - keeps saying there is an issue and to try back later -  trying days later still ….. any ideas please 

many thanks ☺️ 

[Redfrag]

Why are EE not doing anything about this it’s happening  to so many people but it’s not being fixed?

[Redfrag]

Why not fix the issue with the app and online as you cannot do it on either?

[Linzi_H]

Hi @Redfrag 

Welcome to the community.

Are the two numbers on the same account you want to gift data between?

Have you been able to gift data before online or through the EE app?

Do you get an error message, or what happens exactly when you try?

Linzi 

[Linzi_H]

Hi @KK03MUM 

Is this happening on the EE app and your main online account?

Have you been able to gift data online before successfully?

Linzi 

[KK03MUM]

Yes

[KK03MUM]

Never been an issue before 😞

[KK03MUM]

 

[Linzi_H · Accepted solution]

Thanks so much for that @KK03MUM 

If you've tried different devices and also cleared cookies/cache, the next step is calling our team directly. They'll double check your online account and get the error message raised with our technical support area. If needed they can also gift the data for you over the phone.

Linzi 

[Kellyp85]

Hi, I am having the same issue. I have tried calling 150 and that’s down too or I can’t get through.

I need this fixing to gift data to my son.

thanks