Roaming in the USA
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14-08-2022 02:16 PM
Hi
EE chat have told me x 3 tines that my account is ready to roam however on the control setting in my EE account the roaming button won't let me enable it. It keeps saying error. EE assure me it's ok but worrying its not going to work. I fly later.
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14-08-2022 02:53 PM - edited 14-08-2022 02:54 PM
Hi @Lyd3
What does it say when you text "ROAMING" to 150.
Is international calls and text active? (No from the image).
Thanks
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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14-08-2022 02:58 PM
Its says your device is set up to roam..
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14-08-2022 03:13 PM
Hi @@
Can you check for updates to your EE app as it looks like you're on the old app.
Thanks
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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14-08-2022 03:14 PM
Yep it's all updated. Should I uninstall and try again?
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14-08-2022 05:59 PM
Don't worry or bother about the app. If it's doing the same in your online MyEE the issue lies deeper than the app. The app is a red herring.
If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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14-08-2022 06:03 PM
Yes it's on the online account too. Thanks I'll ring them now.
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14-08-2022 08:35 PM
Same issue as that reported by a few of us here:
https://community.ee.co.uk/t5/My-EE-app-and-website/Bug/m-p/1158319
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14-08-2022 08:41 PM
Just read them all. I rang Customer Services and all they said oh glitch in the system but definitely account is set up for roaming. Will see tomorrow when I land. Thanks
