Roaming in India

DC-JH · ‎14-03-2023

I have bought an add on 120 to use whilst in India. I have switched on mobile data, mobile roaming, and automatic in the settings. I still can’t connect to any provider.

I also can’t live chat with EE.

Seems a bit pointless to have the add on. I had to ask via WhatsApp for a family to sort out two urgent requests, that I should have been able to do myself with a phone call. Urgent advise would be appreciated.

Katie_B · ‎16-03-2023

Hi @DC-JH.

If you wish to activate this please log in to your My EE account and use our live chat service.

Alternatively, if your with someone who has a working phone call +44 7953 966 250 and a member of our customer care team will be more than happy to help activate this for you.

Katie

View solution in original post

Kirigaya_Kazuto · ‎14-03-2023

Did you apply roaming on your EE account? turning on the settings on the phone is useless, unless it is ON, on your My EE account

DC-JH · ‎16-03-2023

No I hadn’t. Thank you for replying with the info. though! Much appreciated

Katie_B · ‎16-03-2023

Hi @DC-JH.

If you wish to activate this please log in to your My EE account and use our live chat service.

Alternatively, if your with someone who has a working phone call +44 7953 966 250 and a member of our customer care team will be more than happy to help activate this for you.

Katie