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Renewed my contract - but where will I see my broadband data boost?

vancouverbrit
Established Contributor
Established Contributor

‎26-07-2023 03:37 PM

I just renewed my contract with 20GB of data.  But I also have 900mb broadband with you - and a 20GB data boost to my mobile from that.  But I don't see that showing anywhere in my mobile account.  How do I know that my 20GB data boost is actually working?

Regards, 

3 REPLIES 3
James_B
EE Community Manager
EE Community Manager

‎26-07-2023 05:52 PM

Hi @vancouverbrit,

Welcome back to the EE Community. 🙂

Did you upgrade to a phone plan or SIM only?

Does the data boost show in the add-ons section in My EE?

James

vancouverbrit
Established Contributor
Established Contributor
In response to James_B

‎28-07-2023 08:37 AM

SIM only. 
No the data boost does not show anywhere. 

0 Helpful
Leanne_T
EE Community Support Team
In response to vancouverbrit

‎28-07-2023 09:19 AM

Hi @vancouverbrit 

If this is not showing in your My EE account within add-ons, please call us on 150 and the team will be happy to help 🙂

Leanne.

0 Helpful