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Received A Text Saying Data Used Up

phasechange
Explorer

‎22-06-2022 03:55 PM

Hi,

 

I have used 1.1 GB this month of my 11GB allowance but have received a text saying that I have used up my allowance for the month and need to buy more.  Is this part of the general data issues that EE are suffering?

 

My data connection stopped working before I got the text.


Thanks

7 REPLIES 7
XRaySpeX
EE Community Star
EE Community Star

‎22-06-2022 04:53 PM

@phasechange : What does texting AL to 150 from it fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
phasechange
Explorer
In response to XRaySpeX

‎22-06-2022 05:34 PM

Original Message:

 

"Hi From EE. You've now used 100% of your data. It will refresh on 02.07, but in the meantime you can buy more here: http://add-on.ee.co.uk/text For hints & tips on managing data usage visit: care.ee.co.uk/manage_data"

 

150 Reply:

 

"Your current charges to go onto your next bill are £0.00 (this excludes line rental, VAT & any unprocessed charges). Your current allowances are: Unlimited UK and EU Texts and unlimited minutes to use in the UK, and whilst abroad in our Europe Zone. You have 9.6GB remaining of your 11.0GB data allowance. This will refresh 02 Jul 2022. You have used 0Bytes of free data this billing period, Reply FREE USAGE to see a full breakdown. For a summary of your recent invoices and payments reply BILL or for info on our other Text Services, reply HELP or go to ee.co.uk/text150."

 

My data access now appears to be working too thanks.  Hopefully I will remember to text 150 if this ever happens again.

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to phasechange

‎22-06-2022 06:22 PM

Thanks! You're welcome 🙂 ! Glad I could be of assistance & it is now sorted.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
fuzzclogs
Investigator
Investigator

‎23-06-2022 08:11 AM - edited ‎23-06-2022 08:15 AM

Hi there, this is exactly what happened to me yesterday. My data refreshed last Saturday and I only used 20 per cent of my allowance but my mobile data stopped yesterday and I also received the text I used my 100 per cent and it will refresh on 18July. I just checked again and in my account it clearly states that I havent used it all.

What do I need to text 150 exactly. Just AL?

Thanks,

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to fuzzclogs

‎23-06-2022 08:13 AM

Hi @fuzzclogs,

 

Welcome back to the community. 🙂

 

Are you still able to use mobile data?

 

James

0 Helpful
fuzzclogs
Investigator
Investigator
In response to James_B

‎23-06-2022 08:16 AM

Thanks James, I texted AL to 150 and got a similar message to the above. I tried mobile data now and it is working again, phew!!Thanks so much everyone 🙂

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to fuzzclogs

‎23-06-2022 08:17 AM

Happy to hear it's working @fuzzclogs 🙂

 

James

0 Helpful