cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

3G not working on iPhone SE new SIM card

Euge
Explorer

My numbered transferred to EE yesterday and everything seems ok, except for 3G. My mobile (iPhone SE 2020) connects properly to 4G but whenever it changes to 3G, I don’t have internet connection. 

3 REPLIES 3
bristolian
Legend
Legend

What happens when you try to use mobile data over 3G, and are you able to make & receive calls OK?

 

What's the reason for your using 3G - is your phone dropping back automatically, or is there something else awry?

Hi,

 

The phone automatically switches to 3G when there’s no good reception of 4G. I have internet connection when I have 4G but as soon as it switches, the internet connection is lost (all the apps say there is no connection). There is no problem with receiving and making calls, as well as sms.

Christopher_G
EE Community Support Team

Morning, @Euge

 

Could you restart your phone this morning and let us know if it's OK?

 

Chris