No data all day ...

Osmansarak
Explorer

This is ridiculous. There is no internet connection in Manchester and all over the UK since this afternoon. I make my living with Uber eats and since I have no internet I can't get any jobs ! I contacted customer service and they informed me they can't do anything bluntly and they were not even apologetic which I found it very unprofessional ! When I asked if they could offer any compensation but was turned down immediately! I have been with EE for over 8 years but I think it's time to cancel my contract with them . I usually make around £100-120 on Wednesdays delivering till late hours but now I couldn't make a penny! I will take this to ombudsman for sure and won't leave it here .

5 REPLIES 5
bristolian
EE Community Star
EE Community Star

There are some intermittent network issues but to say there's no internet anywhere in the UK is not true.

 

Does your phone show signal bars? What happens when you try to use mobile data? Are you able to make & receive calls OK?

Kenko
Visitor

I have no data either but have signal. Its rediclious. 

So its not only me then. Good to know

Well customer service informed me that they were having issues all over the UK not only in Manchester. I can make phone calls but no internet at all. I understand they are trying to resolve the issue but the attitude of customer representative was not acceptable especially when I mentioned I make my living with Uber eats anyway it's what it is but I am very disappointed.

Jon_K
Former EE Employee

Hi all,

 

Our mobile services are back to normal. We're sorry for any inconvenience caused while we restored service.

 

Jon