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Re: remove content lock

Roadraged1
Explorer

‎19-09-2021 10:51 AM

I'm also having a problem removing content lock. I'm pay monthly it says on the app its set to full access but I still have content lock. 

56 REPLIES 56
bristolian
Legend
Legend

‎19-09-2021 11:55 AM

Hi @Roadraged1 

 

Welcome to the EE community

 

Out of interest, what makes you think you still have content lock? I'd presume you're having problems loading particular sites or using particular services - but can you confirm?

 

This can often be remedied by altering the content lock settings - so try putting your lock to full-lockdown and back to full-access afterwards, with a device reboot in-between each change.

Roadraged1
Explorer
In response to bristolian

‎19-09-2021 02:00 PM

Tried that, didn't work. On the app it still says content lock is off but if I text off to 150 it says its set to strict. 

Christopher_G
EE Community Support Team
In response to Roadraged1

‎20-09-2021 08:20 AM

Hi @Roadraged1

 

Did you try turning the content lock on, then back off again?


Chris

0 Helpful
EEi1
Visitor
In response to bristolian

‎25-09-2021 09:16 AM - last edited on ‎17-03-2022 07:08 AM by EE Community Moderator

Why you asking man to confirm why he’s getting content lock? That’s invasive considering it would most likely be for you know, locked content. Just tell him how to fix it, and stop trying to bait people into embarrassment. That’s your entire companies method. 

sophiaxo
Visitor
In response to bristolian

‎06-10-2021 11:20 PM

how do you change content lock? i’ve looked around my ee and can’t find the setting anywhere
Jon_K
Former EE Employee
In response to sophiaxo

‎07-10-2021 08:10 AM

Hi @sophiaxo.

 

Welcome to the community.

 

If you tap the three lines icon in the top left corner and go to Settings, you'll find what you're looking for under the Restrictions section.

 

Hope this helps.

 

Jon

0 Helpful
Mr_b1
Contributor
Contributor
In response to Jon_K

‎29-10-2021 10:08 AM

This doesnt help as that option isnt there mate look…

 

04EFE205-1502-4603-B1A3-09E634D5A5E1.png

 Why does EE have to make it so difficult!?!!

Katie_B
EE Community Support Team
In response to Mr_b1

‎29-10-2021 10:27 AM - edited ‎29-10-2021 10:29 AM

Hi @Mr_b1. 

 

Welcome to the community.

 

Are you able to click on My EE?

 

Once in your My EE you should then be able to select the following:

 

Menu > Settings. 

 

Content lock will then be under restrictions.

 

Speak soon, 

 

Katie 🙂

0 Helpful
Mr_b1
Contributor
Contributor
In response to Katie_B

‎29-10-2021 12:32 PM

Unfortunately that isnt an option either Katie…

 

217EEC38-53D0-45D7-BCE8-92B21B6C888C.png

 

 

67820280-3B34-44C0-AAF9-57CF97668B07.png


Why does the text option not work? Whatever i text it just tells me its set to strict which im well aware of and what i want to change.

 

Phoning customer service just results in being disconnected because they are too busy.