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Re: remove content lock

Roadraged1
Explorer

‎19-09-2021 10:51 AM

I'm also having a problem removing content lock. I'm pay monthly it says on the app its set to full access but I still have content lock. 

56 REPLIES 56
James_B
EE Community Support Team
In response to Croxton40

‎24-06-2022 10:21 AM

Hi @Croxton40,

 

Welcome to the EE Community. 🙂

 

Please see Switching content lock on or off in our help section for everything you need to know.

 

Hope this helps.

 

James

0 Helpful
Dannywilson27
Visitor
In response to Katie_B

‎15-07-2022 12:38 AM

  • Yeah remove it 
0 Helpful
Leanne_T
EE Community Support Team
In response to Dannywilson27

‎15-07-2022 08:24 AM

Hi @Dannywilson27

 

Thanks for coming to the community. 

 

You can find details on removing your content lock in our How do I turn on parental controls on my device? Help page. 

 

Leanne 🙂

0 Helpful
Rich761
Visitor
In response to Katie_B

‎25-08-2022 05:23 PM

Yes want to remove content lock

 

0 Helpful
Leanne_T
EE Community Support Team
In response to Rich761

‎26-08-2022 06:48 AM

Hi @Rich761

Thanks for coming here. 

Do you have a pay as you go or pay monthly account? 

Leanne 🙂

0 Helpful
Chloecollins123
Visitor

‎28-08-2022 04:43 AM

I need help to remove content lock on my pay as you go like I'm over the age of 18 

0 Helpful
Christopher_G
EE Community Support Team
In response to Rich761

‎28-08-2022 09:44 AM

Hi @Chloecollins123

If you contact our Mobile Care team on 150, they'll be able to do it for you.

Chris

0 Helpful