Purchased a £20 data add-on but my 4GEE wifi mini still has no data

asfasfasgzxv · ‎06-03-2023

Hi, I've been using a 4GEE wifi mini as a temporary solution whilst my fibre broadband is down and waiting to be fixed. I had purchased 30MB of data that could be used within 2 months, however I inadvertently used up the data within a few weeks. I proceeded to 'top up' by purchasing a £20 data add-on, however I seemingly still have NO DATA, yet have £20 'credit'. This doesn't make any sense to me whatsoever and EE support is basically no-existent. Grateful if someone could shed some light on this. Attaching a screenshot for added context. Thanks.

Leanne_T · ‎06-03-2023

Hi @asfasfasgzxv

Thanks for coming here.

You would need to purchase a data add-on using the credit by visiting add-on.ee.co.uk on a device connected to the router.

Hope this helps.

Leanne 🙂

XRaySpeX · ‎06-03-2023

You just Buy the data add-on that you want from that page that is within your £20 credit.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

asfasfasgzxv · ‎06-03-2023

Thank you XRaySpeX, this helped. That was a painful and illogical process, which EE needs to address, but thankfully I have figured it out now.

XRaySpeX · ‎06-03-2023

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)