Purchased a £20 data add-on but my 4GEE wifi mini still has no data
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
06-03-2023 03:27 PM
Hi, I've been using a 4GEE wifi mini as a temporary solution whilst my fibre broadband is down and waiting to be fixed. I had purchased 30MB of data that could be used within 2 months, however I inadvertently used up the data within a few weeks. I proceeded to 'top up' by purchasing a £20 data add-on, however I seemingly still have NO DATA, yet have £20 'credit'. This doesn't make any sense to me whatsoever and EE support is basically no-existent. Grateful if someone could shed some light on this. Attaching a screenshot for added context. Thanks.
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
06-03-2023 05:23 PM
Thanks for coming here.
You would need to purchase a data add-on using the credit by visiting add-on.ee.co.uk on a device connected to the router.
Hope this helps.
Leanne 🙂
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
06-03-2023 07:35 PM
You just Buy the data add-on that you want from that page that is within your £20 credit.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
06-03-2023 07:49 PM
Thank you XRaySpeX, this helped. That was a painful and illogical process, which EE needs to address, but thankfully I have figured it out now.
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
06-03-2023 07:51 PM
Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
