Data limits

Pat108 · ‎06-03-2023

My phone alerted me to a download. I pushed this. It was very slow and kept stopping. When it reached 16% an alert arrived saying my data usage was used until the present period expired. According to my account that is 23/03. Is it safe ,re cost, to continue using phone for texting and calls?

Schockwave · ‎06-03-2023

Hello @Pat108 ,

Welcome to the community,

Are you not able to download the update or whatever it is via fixed broadband, rather than over the air?

Yes you would be ok to text and make calls, as it is the data usage that seems to be used up, two different things.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

View solution in original post

Schockwave · ‎06-03-2023

Hello @Pat108 ,

Welcome to the community,

Are you not able to download the update or whatever it is via fixed broadband, rather than over the air?

Yes you would be ok to text and make calls, as it is the data usage that seems to be used up, two different things.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.