No mobile data connection

[Ianlewis999]

For over a week now, I haven't been able to connect to mobile data. My WiFi connection is fine. 

[bristolian]

What happens when you try? Does your phone show coverage indicators?

Toggling mobile data off/on, and repeating the exercise with flight mode - would be a good first step here.

[Ianlewis999]

It shows the 4G icon but when I try using the Internet it states 'no Internet connection ' at the top of the screen. Tried toggling but no joy.

[James_B]

Hi @Ianlewis999,

Are you only seeing this issue in one location or everywhere?

James

[Ianlewis999]

Everywhere

[James_B]

What type of phone are you using @Ianlewis999?

Do you have data remaining in your allowance?

James

[Ianlewis999]

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Samsung Galaxy A13. Full data allowance remains.

[James_B]

Does restarting your phone resolve the issue @Ianlewis999?

Is mobile data turned on in your settings?

James

[Ianlewis999]

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Tried all that. Think I may have to go into ee shop.

[James_B]

Hi @Ianlewis999,

I'd recommend contacting our Technical Support Team on 150.

They'll be happy to help. 🙂

James