No internet

kilconquhar · ‎17-03-2023

I have two phones on my mobile contract, one of which is showing as being registered on the network and on which calls and message texts can be made. However it will not allow me access to the internet. A small X appears beside the 4G signal icon top right on the phone. This happened after I tested a different operator's sim card in the phone. Before I did this, I was getting internet access. After I took out the test sim card and inserted the EE card again, I no longer get internet access. The phone is an old Samsung. Any suggestions or help much appreciated. Thank you

XRaySpeX · ‎17-03-2023

@kilconquhar : Sounds like it may still have the APN of the different operator. Either:

For most phones, you can download the settings needed for the Internet from the online set up tool , OR
Manually search the Network Operators & select EE from list.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

View solution in original post

XRaySpeX · ‎17-03-2023

@kilconquhar : Sounds like it may still have the APN of the different operator. Either:

For most phones, you can download the settings needed for the Internet from the online set up tool , OR
Manually search the Network Operators & select EE from list.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

kilconquhar · ‎17-03-2023

Many thanks. Tweaked the app settings and it works again!

Sent from my iPad

Leanne_T · ‎17-03-2023

Thanks for letting us know @kilconquhar

Leanne 🙂

XRaySpeX · ‎17-03-2023

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)