The EE Community

Sims

Hi I have two sims but not sure which one is mine and which is my sons as both have my number on them 

Internet speed

My home internet speed is 80mbps where as it should be near 500 mbps ? 

App is not working

Smart Hub Plus - Fibre installation

Hi I had an open reach gentleman connect ee Smart Hub Plus to fibre.  Aqua light is stable, iPlayer working, phone working and in settings WiFi is showing connected to new hub.  It all seems to have worked without me doing very much at all.This eveni...

Wrong phone recieved

I upgraded my Galaxy S23 to a Galaxy Z Fold 6 over the phone, was offered an all rounder deal cheaper than online (prior to trade in fee and NHS discount), received the PDF documents and T&C over message which confirmed and said Fold 6. I paid for ne...

Hi

Ee broad band unstable what to do please ?

Billing

Hi I would like to change the date of my direct debit  I've tried doing this online but for some reason it won't let me just got my new device today. 

"something went wrong on our end" error in the app and online

Has anyone got the "something went wrong on our end" error in the app and online?  I have been with EE for ten months and STILL haven't had this sorted.  I raised three tickets for this.  First one said we are working on it, second one said oh yes th...