No data after renewal

[Neeta2001]

Hey. 

So today my allowance have a renewal day... I logged in to my account and it shows that I have no data left whatsoever... 3 hours after renewal? Why? What's going on?

I have plan with 125GB data so I don't think I have use it today 😅

[XRaySpeX]

@Hfarren : Where are you & where are they? When is your billing date?

[Neeta2001]

Omg 🙈 forgive me spelling 😅🙏 3rd party bar I meant of course 😅

Cheeky 😝😝😝

[XRaySpeX]

Text UNBAR to 150.

[Neeta2001]

I did but it's not working, it never been barred before. I tried to solve this with EE, they said It will come back to normal after renewal but it still not working 

[Lesley_W]

Hi @Neeta2001 

If this is a spend limit and it hasn't automatically reset after your billing date, please give our team a call so they can look into this. 

Lesley

[Neeta2001]

I know what it is. I only reapet what woman from EE told me.

And today, They still saying that I don't have any barring active.

To be honest it's a bit annoying, I choose EE especially for Charge to bill service and when it's not working for a month I am feeling cheated and want to leave

[Katie_B]

Hi @Neeta2001. 

I would love to be able to look into this further, however, we have no account access here on the community. 

Please give us a call and a member of our customer care team will be happy to help. 

Katie 🙂