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Community Activity
Openreach fiber checker wrong
I've been trying to get full fiber for over a year and on the fiber checker it shows not available I live in a block of six flats and two of my neighbors have full fiber and all I get from openreach they need landlord permission can anyone help me wi...
EE Smarthub Pro and Smart WiFi Pro Network View Errors / Bug
I have been using an EE Wi-Fi 7 Smart Hub Pro to connect all my 26 devices (4 Ethernet and 22 Wi-Fi ) to my 900Gb service and all was ok for a few months until I needed a fifth Ethernet socket so I started to use the Smart Wi-Fi pro which I had not u...
the no upfront cost on braodband lie
ok so upgrade my present broadband package from essentials 36 to full fibre 150 essentials'. offered no upfront cost. get email to confirm and it says £30 cost upfront. WHY
Resolved! Issues when trying to upgrade
Hello when trying to look at upgrading on website it says the following:Unfortunately, we couldn't log you in, but you can still buy or upgrade - just choose what you want to doAnd when I try to look at the app it states:We cant load your upgrade inf...
Resolved! EE Website & App unable to log in
Hi, I have been an EE customer for the best part of 11 years I pay my bill normally through the website due to my pay day changing and recently I can't do anything on the website or the app and this has been the best part of 2 months! I have tried lo...
If its this bad for new customers then existing customer should run
I am amazed at the lack of customer service that EE provide. As a new customer I do not want the red carpet rolling out. I just want clear answers as to when I will be finally switched on?EE claim that my flat does not have a fibre connection yet loo...
Dreadful Speeds.
My speeds are appalling and they have been throughout my entire time with EE, I have had multiple engineer.cisits, each one.xlaims.to have fixed the issue - it seems to be a different issue each time but the issue is never resolved. My speed guarante...
sky stream
Hi at the moment i am with sky Q, and i am thinking of changing to EE stream package, if i was to go for sky stream would i be classed as a new customer or would sky stop it. Thanks.
Resolved! Serios Link - Not Working
Hi All, i have had BT / EE TV for a few years now and have not had any problems with recording series links until the most recent update on the TV box pro which changed the whole interface.I watch F1 and for the last 3-4 yeats I have had every pract...
Outstanding support from Aled - tech team
Dear EE,I wanted to take a moment to highlight the incredible support I received from Aled in your tech team over the past couple of days. From the very beginning, Aled was absolutely amazing. He was friendly, polite and incredibly helpful - an absol...
