The EE Community

ordered a new phone and yet again no contact from ee

Broadband Router

I’m in the process of switching from BT full fibre to EE 1.6GB, install date is the 16th, Openreach engineer is coming to swap out the ONT box. Just wondering if I should expect to receive my new EE router beforehand or if the engineer will be bringi...

broadband connection

Hello I recently moved from BT to EE. I had buffering on the TV so I checked online and followed the instructions. The EE website informed me that and l quote "Your home connection could be improvedSo I followed this up and spoke to a very helpful ma...

Logging in to access community forum

When I want to post a reply to a topic, or even vote a reply as helpful, I have to log in to the Community with a pass code sent to my phone every single time. This 2-step verification is so cumbersome, I understand security concerns, but it's not li...

Direct debit.

Join EE IN JANIARY FROM BT, MISTAKE!no trouble with BT DD FOR YEARS and now every month Ee have failed to collect even though I went to the EE to set it up.Now abroad and struggling to paid due to web site saying not available all the time.i see they...

Ongoing roaming issues in EU

I spoke to CS about not being able to make outgoing calls to UK numbers while roaming in EU and was told it's an ongoing issue they are aware of it and working on a fix. After reading some posts on here, it appears that it's been going on for a while...

Sorted, (login)

If only customer service .I wouldn’t have to had to be on here looking for answers which I never got.So well done to all who pressed the right buttons to get my account open to myself.As for all the stars on here .Not a clue. 

Back order when upgrading and trade in

Hi,I placed an order to upgrade my device on the EE app, and implemented a trade in. This was confirmed and i received an email on 2 May to confirm this. It said initially it would be despatched within 7 days. I have just checked the status of this a...