National Lottery issue

[TomCann96]

National Lottery App and Online

Sign in to the app, try to purchase ticket, tells me "You are Offline" 

Re-sign in, re attempt, again signs me out, says I'm offline check Internet.

Tried on Google, done exact same.

My signal is absolutely fine!

My parental access is 18+ too

[KGTB]

Same problem here, today 09/12/25. On both phone and desktop. If I use O2 data on my phone it's fine. If I use EE Wifi on the phone or desktop it won't let me access that site.  SSL ERROR NO CYPHER OVERLAP it says. Have spent a whole hour googling for a solution with no success. Obviously an EE issue but dreading a call just to be stuck on hold and be passed around from person to person. 

[CardinalNight]

I've uninstalled the app until something happens. I manage to use the browser to buy tickets okay. But the app, if on an EE network does not work.

[KGTB]

Thank you just tried that. Did not work. Using Wifi going through google to the National Lottery website, also doesn't work. Switching Wifi off, using O2 data, no problem. As soon as I use EE either through the browser or app, either on the phone or on the desktop, it blocks me. I'm not IT literate enough to figure out who's blocking who, NL blocking EE or EE blocking NL but it's incredibly annoying and frustrating. 

[Ali_A]

Hi @KGTB 

Can you check your Content lock settings for your EE Broadband/WIFI? Please visit Using Parental Controls on EE Broadband. It would need to be set to 'OFF' in order to purchase a lottery ticket. 

Ali 

[KGTB]

Hi Ali and thank you for your reply. I found 'parental control' on the EE app on the phone but it says I'm not allowed to make changes as I'm not the account holder, which is ridiculous as there's only me in the household and no-one got the contract for me. I'm on EE 4G internet, i.e. running the EE router with a SIM (no other broadband available in the countryside).  Was able to switch parental control off on the desktop via the EE website but it made no difference (after a reboot), still getting the same error message. The only way to access the NL is via the phone while on O2 data. 

[KGTB]

PS: I had no problem accessing the NL website from the laptop (on 4G EE router) in the past so something must have changed. Tried to change Firefox and Windows settings, no success. Anyway, will let it be for now, however never a good feeling if you didn't get anywhere and if EE just blocks you from sites against your will. 

[Ali_A]

Thanks for checking that @KGTB 

Just for anyone else checking - mobile phone and 4G/5G WIFI the content lock settings are found at Content Lock status. 
It's also worth checking that the app has permission to access your location. Some apps need to check you're in the UK before allowing a purchase.

Do you remember roughly when it was that it stopped working? We're not intentionally looking to block the app. 

Ali 

[Lois86]

Hey, I also cannot access NL app on 4g/5g. Currently at work which blocks gambling on their WiFi so I can't try my own until I am home later today.

Normally at work I get the urge to buy a lottery ticket... so I turn WiFi off and access the app. It's worked in the past using data but probably a month or so ago when I last tried in work so today is the first I noticed the issue but seems it has been an issue for a while after reading this thread.

I have checked all my settings and parental controls are off. I have switched DNS to off as someone else mentioned, didnt work

I know when I get home ill be fine to connect on WiFi but its still an issue not being able to access it on data. 

Edit to say - the error states the app is not available to me due to maintenance or my isp blocking access. 

[KGTB]

Thanks Ali for your reply, I appreciate it. It is working today on both mobile and desktop via EE and I have no idea what has changed, as I tried so many things and nothing seemed to make a different. Possible setting the 'parent control' on the app on the phone (4G connection) to 'off'. Cannot be sure. Hopefully this will have solved the problem. Thank you for your help. It means a lot to 'real' help on here as all other EE customer service routes mostly turn into a nightmare experience. 

[Ali_A]

That's great @KGTB 
Thanks for keeping us updated this is working now!