My mobile data

[sarahjh7]

I have 25gb of data a month. Always had the same contract. The past few months since January I am now using up my mobile data before the end of the month, which has never ever happened before. for example my allowance renews on the 27th of each month and I have already used 80% in 10 days this month? My usage isn’t anymore than pre Christmas, I don’t have any answers to why all of a sudden I am running out within days of allowance refresh. I phoned EE and they said Instagram stories take up a lot of data but I always looked at them pre Christmas too!I have turned everything off mobile satay other than essential apps, but doesn’t help.  I am adamant that something else is happening  or someone is stealing my data.it is getting ridiculous now. 

[Leanne_T]

Morning @sarahjh7 

Thanks for coming here. 

Do you use WiFi when at home? 

Which device are you using? 

Have you changed the device recently? 

Leanne 🙂

[Basca5]

I added had 54 mb Data 3 days ago and added 100mg boost. I am now being advised/show that I have NO data.  WHY?

[Christopher_G]

Hi @Basca5 

Welcome to the community.

Are you abroad or in the UK? 

Chris

[Basca5]

I live in the UK and have not been out of the country in over 6 months

[Christopher_G]

OK, thank you, @Basca5 

Those are relatively small allowances, that's the reason why I was asking about being abroad, in case they were roaming add-ons.

Were they definitely 54MB and 100MB add-ons?

Chris

[Basca5]

Yes!  I responded to '150' for my free DATA boost of 100MB on Monday 26 June.  At 14.16 I received confirmation that this would be added to my pack straight away.  
Onl Tuesday 27th June at 18.49 I received another 150 notification stating that I have used 80% of my data, etc, then followed by Don't worry, you'll get a text when you hit 100%
at 18.44 on Wednesday 28th June I received a 150 alert stating "You've used all the data from your pack"

[Christopher_G]

OK, thanks @Basca5 

What is it that you use your phone for, mobile data-wise? To give you a point of reference, watching a video on YouTube could use 100MB in less than half an hour, depending on the video quality.

Chris

[Basca5]

My phone is used mainly to What'sApp, Message, occasionally FaceBook and check emails (I rarely use the phone to reply)  I also take the occasional photograph or video by mistake.  I wouldn't even know where to start with Netflix or anything else.

[Basca5]

My useage has never been excessive. I WhatsApp, Message, Messenger, Accept emails but rarely respond that way, have limited Facebook use though do occasionally use Goggle.  I mainly use a home computer for everything. I do not have Netflix or anything else on my phone.