My mobile data isn't working and the posts aren't helping

[bob1808]

I am paid up.  I have 4.9GB alive.  And I connect to wifi without a problem.  But no connections away from wifi.  the solutions I have looked at are all about SIM cards etc but that isn't my problem.  It was fine till a couple of weeks ago.

[Teepee11]

The same has just happened to me, wifi only.   There seems to be no way to check the network status.

[Jon_K]

Hi @bob1808 

Does this happen in all areas or one postcode location?

Do you have a 5G/4G symbol in the top corner?

Jon

[bob1808]

Jon

It happens in all areas and no 4G or 5G symbol is appearing.

Bob

[Teepee11]

My postcode area is SN11. A few miles away it seems OK. I have the 4G symbol and one bar.

[James_B]

Hi @Teepee11,

Does the Network Status Checker report any problems in your area? (Please select the 'check status' option)

James

[bob1808]

Thanks for comments.

EE said 'try switching your divide off and back on'....it worked!

[James_B]

Thanks for the update @bob1808 

I'm glad you got it sorted. 🙂

James