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My data plan is over and my mobile is still connected

robarvelo
Visitor

‎20-12-2022 09:17 AM

I just got a new line with a data package of 15GB (prepaid). I consumed the entire 15GB and still getting internet. Why?

0 Helpful
1 REPLY 1
Northerner
EE Community Star
EE Community Star

‎20-12-2022 10:44 AM

Hi @robarvelo 

You cannot have used all the data. 

Text BA to 150.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.