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My data allowance isn't showing on my phone

AlexD78
Visitor

‎26-10-2023 01:18 PM

I have my allowance of 150GB data showing in my account online and in the app but my phone is only showing that I have 3GB (and that I have exceeded that!) and the data renewal dates don't match. How do I sort this?

0 Helpful
2 REPLIES 2
XRaySpeX
Grand Master
Grand Master

‎26-10-2023 01:27 PM - edited ‎26-10-2023 01:27 PM

Cuz you haven't synchronised the data renewal date on your phone with your EE billing date. Just alter it to match.

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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Chris_B
Grand Master
Grand Master

‎26-10-2023 01:30 PM

@AlexD78 EE don’t update your device data usage stats.  Thats a user setting. 

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