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Community Activity
Upgrade credit check
Do EE now do a credit check when upgrading as have changed how contracts work? So now you need a loan for the phone and a separate airtime contract? Been with EE for years.
Trying to order, but invalid email?
Hi - trying to activate an EE one subscription as an EE broadband customer.When trying to go through the checkout process, on the first page (About You) I get an error about an invalid email address, nowhere on the page has it asked me to confirm any...
Resolved! Digital home phone has stopped working
We've had our optical broadband connection and Digital HomePhone adapter for about 3 weeks. It mainly worked well until today. The broadband is working fine at 150 Mbps, but the "landline" has stopped working. The adapter is showing a green light as ...
Roaming refresh
What’s changing? We’ve made non Europe Zone roaming easier with EE. From the 4th of December we'll be launching our new roaming passes that you can buy from the moment you landThis means we’re removing a number of Inclusive Extras passes and add-ons ...
Roaming Add-on's confusion
HiI'm currently on a contract with EE thats ended (been on it over 2.5 yrs) and I'm looking at switching to a different plan. I currently have 3 added bonus' and one of them is Roam Abroad Pass but I can't find what actual countries that includes, it...
Resolved! Text offering me double data
Hi I’ve had a text from 1122 offering me double data for free as I’m a bt and ee customer. This would be very helpful - but is the text message legitimate? Or is it a scam? Thanks
Switched from BT to EE but no new router?
I switched from BT to EE a few weeks ago now and assumed I would be getting a new router. It's never arrived and in true corporate style these days, it is impossible to message EE direct with this query. Is my assumption right? Or do EE assume that...
No 5G in area - reported twice, no joy.
I’ve been receiving no 5G service in the WS15 2JL area, only 4G. This problem has only come to light over the last few days. I’ve checked the coverage online tool twice, and reported the issue twice, only to be told there is no problem in my immediat...
5G standalone only available to new customers?
Am i correct in thinking that my 5G All Rounder unlimited plan which started in 2023 isnt one that will take advantage of 5G standalone?
Smart Hub Plus Issues
Having just upgraded the new Smart Hub Pro it is very clear the Smart Hub plus has issues the random drop outs on wifi and a very very slow GUI in the admin panel.. The Smart Hub Pro is night and day in comparison.. Quick GUI, no dropouts, great spee...
