Mobile data

[JulieTRose3]

I am having problems with mobile data when away from the house. I keep getting the message “could not activate mobile data network”. My mobile data is switched on and I have tried the recommended fixes like turning on and off. Please advise. 

[JulieTRose3]

Hi Peter

At first it worked some of the time but the last few days I have not been able to use the mobile data at all when in a certain area away from the house. However,  I had wondered whether the mobile signal has changed near me as it appears to be okay further away. 

Yes  I can see 4G/5G indicator. 

Thanks

Julie

[Peter_W]

Thanks @JulieTRose3 

If this is working around some areas but not others, I'd definitely recommend having a check of our network status checker.

If you select the option to 'check service status' this will take a look at the area and see if there are any outages that could be having an impact on your current service.

Peter

[JulieTRose3]

Thanks Peter but I’ve tried this for my postcode and there are no problems in the area. 

[Peter_W]

Thanks for giving that a check, @JulieTRose3.

If this isn't flagging anything going on in your area at the moment, I'd definitely recommend reaching out to our technical support team, and they'll be able to do a bit more digging to see where this issue could lie. 

Let us know how you get on 😊

Peter