Mobile data very slow

[MDAlex]

Hi, for 4 days my indoor data is very slow, I can't even watch a YouTube video. I reported the problem and they texted that everything is ok, no problem detected 🤣🤣🤣I called the 150, the only solution from them is to buy a broadband. I have the unlimited data because I don't want a broadband I also bought a number for my wife as well. And now both of us are sitting without Internet. (she needs the Internet for work). I don't know if someone can help with my problem I only want to know if I can cancel my contract early because I don't get the service that I'm paying. 

I have the honor magic 6 pro, iPhone 16 pro max. 

[bristolian]

What speeds are you achieving on a speed test?

Is this only in one specific location or is it more generalised?

[MDAlex]

 

[XRaySpeX]

Which mobile router do you have?

[bristolian]

~4Mbps should be sufficient for HD video streaming, but admittedly not with much headroom. What sort of speeds were you achieving prior to the past 4 days?

I would be inclined to callback and speak to another agent, see if you get the same response.

[MDAlex]

I don't have one. I don't have Internet on my phone. I took unlimited data only for that. 

[XRaySpeX]

@MDAlex : OIC! You had posted under Mobile BB. I've moved this to Mobile Data.