I have a EE card that I use for portable mobile data. I had read that in order to be able to switch off Parental Controls I could adhere to a Monthly plan and so I would be able to do it online. I subscribed a plan to then realise that this plan is still considered "Pay as you go" only so I had to go to a store. I went to a store yesterday, 10 miles from my home, and there I was told they could not switch off parental controls as I needed to register my account which had not been done yet and that I could not do online. So I had to call customer support (which I had tried before - long waits, no response, money spent). I tried to get through yesterday while in store, in line for half an hour, I could not get through and had to go back to work. I managed to get through to the customer service line today, registered my account and I was "offered" to switch to a monthly payment plan so I could have the parental controls switched off immediately. It did not suit my current needs so I said no and because of that I have been advised again that I needed to go to a store. I keep going around in circles and no problem gets resolved, only money wasted travelling to stores, in vain. These customer services are ridiculous and based on this experience I would not recommend EE to anybody. I tried to make a complaint, and I could not because no complaints with more than 500 words are accepted.
