I have credit on my account so why cannot I use any data

SJM13
Visitor

‎09-11-2023 04:42 PM

I have credit on my account so why cannot I use any data?

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3 REPLIES 3
Christopher_G
EE Community Support Team

‎09-11-2023 06:31 PM

Hi @SJM13 

Welcome to the community.

Are you in the UK? Do you have an active data package?
Chris

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Chris_B
EE Community Star
EE Community Star

‎09-11-2023 08:42 PM

@SJM13  Credit on your account doesn’t go towards data usage. You can only use credit on your account towards calls and texts to have data you need to buy a data add-on.  You can use your credit for this. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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XRaySpeX
EE Community Star
EE Community Star

‎09-11-2023 09:51 PM

 What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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