Mobile data problems

[Tom414]

Hello. I am having trouble using an app called Untappd. I can use it without problems on Wi-Fi, but I’m unable to use the app with mobile data. I have tried restarting my phone and reinstalling the app but without success. All other apps on my phone work correctly using mobile data, it seems to be an issue with Untappd. I also have mobile data turned on in Untappd settings. I emailed Untappd about this and they said that they have had this issue before and it’s due to Untappd being incorrectly classed as an adult app - Untappd is a beer app. They said to get in touch with the network provider to try and resolve the issue. From what I can gather other people are experiencing the same problem. The app was working correctly until Friday, then it stopped working. Has anybody else had this issue or know how to fix it? Annoyingly it seems impossible to email EE. Thanks.

[Tom414]

Hello. I am having trouble using an app called Untappd. I can use it without problems on Wi-Fi, but I’m unable to use the app with mobile data.

I have tried restarting my phone and reinstalling the app but without success. All other apps on my phone work correctly using mobile data, it seems to be an issue with Untappd.

I also have mobile data turned on in Untappd

settings.

I emailed Untappd about this and they said that they have had this issue before and it’s due to Untappd being incorrectly classed as an adult app - Untappd is a beer app.

They said to get in touch with the network provider to try and resolve the issue.

From what I can gather other people are experiencing the same problem.

The app was working correctly until Friday, then it stopped working.

Has anybody else had this issue or know how to fix it? Annoyingly it seems impossible to email EE.

Thanks.

[bristolian · Accepted solution]

You can check your content lock settings using the advice on https://ee.co.uk/help/security/staying-safe-online/switching-content-lock-on-or-off 

Your mention of this stopping working Friday, does tally with the new age-restriction regulations that have come in. Content lock usually exhibits itself on social media such as Facebook or Twitter/X, but anything alcohol-related wouldn't be a massive surprise.

Edited to add - please don't create multiple posts for the same question. Your new post has now been merged as a reply to your first one, which I moved to the mobile-data section of the forum before responding!

[PaulH27]

I have my content settings as 18+/unrestricted but Untappd is still not working. What else can I do?

[PaulH27]

I have this exact problem and it is still ongoing

[Christopher_G]

Hi @PaulH27 

Is it an app or a web page that you're trying to access? What happens when you try to view it?

Chris

[Tom414]

Hello PaulH27,

I did get this problem sorted, but I had to phone EE directly. They did age verification check and it worked fine after that.

Hope you get this sorted out.

Tom.

[Leanne_T]

Thank you @Tom414 for coming back and letting us know how you get the data problem resolved 🙂

Have a lovely day. 

Leanne.

[Libramanowar]

Exactly the same for me.

[Leanne_T]

Hi there @Libramanowar 

Thanks for coming to the community. 

Are you unable to access any apps using data? Do you get an error message? 

Also, have you checked your content lock settings to see if this resolves the data problem for you? 

Leanne.