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Mobile data not working properly since being in Corfu

Melodydragon12
Investigator
Investigator

‎20-08-2023 09:29 AM

Since returning from Corfu my mobile data will only work on social media but not on my mobile banking app or any of my store card apps. Just get “ you’re offline” constantly. Signal not great either even though the EE site says I should have full signal in my area . Have had issues with people trying to phone me and being told l’m unavailable to take their call even though I’ve not been using my phone at the time?

@Melodydragon12 

0 Helpful
5 REPLIES 5
Schockwave
Community Hero
Community Hero

‎20-08-2023 11:55 AM

Hello @Melodydragon12 ,

Welcome to the community,

Have you tried rebooting your phone, taking the SIM card out giving it a wipe and wiping the SIM card slot?

Are you able to try your SIM card in another phone?

 

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
Melodydragon12
Investigator
Investigator

‎23-08-2023 03:21 PM

Yes I’ve tried all that but still not working properly on apps?

0 Helpful
Katie_B
EE Community Support Team
In response to Melodydragon12

‎23-08-2023 03:42 PM

Hi @Melodydragon12. 

Does your phone show as connected to the EE network?

What happens if you try to make a call?

Katie

0 Helpful
Melodydragon12
Investigator
Investigator
In response to Katie_B

‎23-08-2023 07:36 PM

Yes I have EE but not the best signal at the moment. but can make a call fine . Will drop into a shop and get someone to look at it.

0 Helpful
Christopher_G
EE Community Support Team
In response to Melodydragon12

‎24-08-2023 08:02 AM

OK, thanks @Melodydragon12 

Let us know how you get on

Chris