Mobile data no longer works

Loraalex · ‎16-08-2023

Hi, a few days ago my mobile data just stopped working completely. When I turn mobile data on nothing happens and I don’t even get the 3G/4G symbol come up to say it’s on anymore. I have tried all the online trouble shooting like resetting network setting, turning airplane mode on and off, taking sim out, switching from automatic network settings to choosing EE. I’ve even phoned EE they did a reset on my sim that didn’t work. I’ve been in store and had a new sim put in and still the same problem. I’ve tried another sim in my phone and the data turned on so isn’t my phone. I don’t know what else to do. Any help would be great.

Alex_M · ‎16-08-2023

Hi @Loraalex

I'd recommend checking for problems in your area using the Network & Coverage Tool.

Put in your postcode and choose your phone model, then click 'Check Status'.

If that shows as clear, have you tried manually selecting the EE network in your mobile data settings?

Thanks,
Alex

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Loraalex · ‎16-08-2023

I’ve done all that there’s no problems in my area and I’ve selected EE network didn’t work.

XRaySpeX · ‎16-08-2023

Are you on contract or PAYG?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Loraalex · ‎16-08-2023

I’m on PAYG

XRaySpeX · ‎16-08-2023

Can you make calls & texts?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Loraalex · ‎16-08-2023

Yes.

XRaySpeX · ‎16-08-2023

What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Loraalex · ‎16-08-2023

Your current balance as of today 23:13 is £3.44. You have 400 texts and 1024MB remaining until 01/09/2023 for your 400 texts and 1GB data.
You have unlimited minutes, unlimited texts and 16.0GB remaining until 12/09/2023 for your £15 Pack. Your remaining data includes 8.0GB of rolled over data. Your last top up was £15.00 on 12/08/2023 at 08:33. For more info on your packs, add-ons or free boosts, go to the My EE app or ee.co.uk/MyEE

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices

Leanne_T · ‎17-08-2023

Thanks for coming here @Loraalex

If you give us a call on 150 the team can get this looked into in more detail for you to see what could be the reason for the data not working.

Leanne 🙂