Mobile data doesn’t work

[Oguibreda]

Almost one week later and my phone cannot connect to the internet using my data.

I have called every day to ask for help with this issue and no one has solved it.

I have done network reset and phone reset several times but nothing has changed.

** it started when I changed my plan to a SIM only plan.

[bristolian]

When you mention about calling (presumably CS) every day and no-one has solved it, how were things last left? Was the last call left that no solution was offered, and you just terminated the call? Or did you press the CS bod to escalate the issue until someone could resolve it?

[Oguibreda]

I received this text message yesterday about 19:40 saying:

Hi from EE. We'll be calling you in a few minutes about your recent IT Fault ticket with us. The caller display will show as 07973100194. Thank you. 

but no one has called, also I have an email from an agent from “MNP & Level 2 Technical Support Guide”

saying they tried to contact but I haven’t received a call.

My previously plan ended and I chose a SIM only plan.
When this new plan started on Monday 16th June my data didn’t work, only my phone calls and text.

[Ali_A · Accepted solution]

Hi @Oguibreda 

Is your data services working now at all? 

Sorry that the agent calling wasn't able to reach you. If your data is still not working (you may need to restart your phone), I'd recommend giving Customer Service team a call on 150 and let them know Level2 tried to call you. They should be able to pop you over to the team directly. 

Ali