Is Data gifting down

[Nickw01]

Have been unable to gift data for 3 days. Is this a wider issue? 

[Michael_D]

Hi @Nickw01 

Welcome to the community.

Have you been able to gift data since your post?

If not, do you see any kind of error? 

Is it happening in the EE app and on the website?

Michael

[Nickw01]

Still unable to gift data, error shown below[Image]


Sent from Outlook for Android<>

[Nickw01]

 

Still unable to gift data

[Nickw01]

Happening on app and website

[Michael_D · Accepted solution]

Thanks @Nickw01 

Have you been able to try deleting the app and installing again, and also clearing the cookies and cache from your browser, just to rule out anything on the device stopping it?

Michael

[Nickw01]

Deleted and reinstalled app, data gifting now available. Thank you

[Michael_D]

Brilliant news @Nickw01, I'm glad to hear it has worked.

Take care and have a great day.

Michael