I’ve top up 60£ this month

[Shofu898]

I keep running out of data I’ve top up 3 20£ packs this month 

[Alex_H · Accepted solution]

Hi @Shofu898,

Welcome to the EE Community

If you are unsure what is using so much data the best thing to do would be to check the data usage settings in your phone and it should be able to tell you which apps are using the highest amount of data.

If you do find you need more data, even if just for one month, we do have a £35 unlimited data pack available which may be more suitable or the £30 pack has 125Gb. You can always then switch back to a lower data plan next month if needed.

Alex

[RobAshcroft]

That seems like a lot of data - what is it? I listen to a lot of music from my phone when I am out of the house, but I have all my Amazon music downloaded to my phone (at best quality) using my wifi house connection (unlimited data), then when I'm out I don't incur any streaming data charges on the phone.

[Chris_B]

@RobAshcroft You can’t incur streaming charges it just uses the data allowance of the tariff and if you run out of data you can not use data unless you purchase a data add on.  

[RobAshcroft]

If you are streaming the only cost is using your data allowance, which costs money. If you have downloaded your music and have your Amazon Music app set to 'play downloads first' then your mobile data allowance is not used. I thought I said that, but apologies for any confusion.