Help data add on roaming

Allywhite46 · ‎03-09-2022

Can you help? I am in Seychelles trying to buy a data add on. There is one “unlimited data (30 day)” but when I go to buy it it says “starts immediately, expires today”… I’m so confused. It’s £40 for unlimited data but says lasts 0 days but in brackets it says 30 days. If I buy this will it last 30 days? At help greatly appreciated!

Northerner · ‎03-09-2022

Hi @Allywhite46

What is the add-on called as according to the roaming page there is no data add on. Although it says butpy a data add-on?!?

https://ee.co.uk/help/help-new/roaming-costs/countries/seychelles

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Allywhite46 · ‎03-09-2022

that unlimited one

Christopher_G · ‎03-09-2022

What options are you given on our add-on status page, @Allywhite46?

Chris

Northerner · ‎03-09-2022

Hi @Allywhite46

The fact it says 0 to me means that isn't available. You can try the link posted by @Christopher_G but where you are I would be surprised if there was any unlimited data option, especially given the costs and data above.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

XRaySpeX · ‎03-09-2022

Are you on contract or PAYG? That Unlimited data add-on looks like a UK PAYG add-on, not for roaming.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP