HELP

GPS1410
Visitor

My Data has suddenly stopped working.  My phone can still make calls.  I'm a business customer and their customer service lines are closed.

 

Is there any live chat functions?

1 SOLUTION

Accepted Solutions
Ali_A
EE Community Support Team

Hi @GPS1410 

Sorry to hear you’re facing problems with your data. 

The first step to try is restarting your device. 
Please also check the settings on your device to make sure data has not been accidentally switched off. 
For android simply pull down the notification bar and switch on Mobile Data. 
For Apple open the Settings app, tap Mobile Service (or Cellular), and check the toggle next to Mobile Data.

If all settings are correct and still no data service, do you know if anyone else on EE is facing the same issue? 
You can check coverage and network status at Check mobile coverage where you can also report any issues you are facing, as well as sign up for updates on any known issues that may be going on. 

You can get in touch with the business team through online chat at NEED HELP? CONTACT US | EE Business.
Just click the green help icon at the bottom to load the chat window. 

Ali 

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1 REPLY 1
Ali_A
EE Community Support Team

Hi @GPS1410 

Sorry to hear you’re facing problems with your data. 

The first step to try is restarting your device. 
Please also check the settings on your device to make sure data has not been accidentally switched off. 
For android simply pull down the notification bar and switch on Mobile Data. 
For Apple open the Settings app, tap Mobile Service (or Cellular), and check the toggle next to Mobile Data.

If all settings are correct and still no data service, do you know if anyone else on EE is facing the same issue? 
You can check coverage and network status at Check mobile coverage where you can also report any issues you are facing, as well as sign up for updates on any known issues that may be going on. 

You can get in touch with the business team through online chat at NEED HELP? CONTACT US | EE Business.
Just click the green help icon at the bottom to load the chat window. 

Ali