Gifting data

[Janine6613]

I have 3 phones on my plan. I want to gift data to one of these phones but I cannot find Family usage on my EE app. Where will it be?

[Chris_B]

@Janine6613  you can only gift data to other contracts on your account you can not gift data to a PAYG.  
 
 Open the my EE app and click the 3 lines top left then you should see family usage.  Click and select who’s gifting and then select who’s receiving.  

 Make sure your app is up to data.  

[Schockwave]

You should also see it at the bottom of the app, when you open it: Family Usage, Bills and payments and plans and add-ons are all there as short cuts.

[Janine6613]

HI,

There are no lines top left and family usage does not show up as a link. All I have is account settings, upgrade, add-on & benefits and manage numbers. 

I have an android phone - is this different to iphone

[Janine6613]

I have found the 3 lines - they were very feint. No family usage showing.

[Leanne_T]

Hi @Janine6613

If the option is not showing, please give us a call on 150 and the team will get this looked into for you 🙂

Let us know how you get on. 

Leanne 🙂

[XRaySpeX]

Then your 3 contracts must be under separate MyEE a/c's.