The EE Community

Account Closed but I can still log into Netflix/Now TV

My EE TV account is closed (have email confirmation and no Direct Debit payable to EE and I’m back with BT Broadband only and DD is with BT and they are billing me monthly for Broadband only. I can still log into Netflix and Now TV but am paying no s...

how i can change home address

EE Compatibility with House Alarm

I am considering subscribing to EE broadband. However, there is some confusion surrounding if the EE broadband is compatible with House alarm systems such as ADT. Obviously if EE broadband is not compatible with my ADT house alarm then I won’t be abl...

Safe Search won"t turn on

Hi - can someone from EE technical support please help me with this. I can't be the only customer experiencing this problem. Anyone else out there having the same problem? "Safe search" blocks all the porn sites & probably lots more dodgy stuff that ...

old voicemail greeting removed

Please does anyone know why my voicemail greeting (that I recorded for Orange in the 1990s) has suddenly disappeared and been replaced by a standard one?   I have been using the same iPhone SE for several years and have not changed any settings.  I h...

Moderate NAT: UPNP not succesful - PS5&XBox - WiFi 7 Router

Hi, I've seen a few threads taking about this but it seems that they've never been resolved. I game using PS5/XBox and since upgrading from BT to EE have been hit with the above problem. The XBox will display 'moderate NAT UPNP not successful'. If yo...

Can’t set up WiFi controls in the app

EE Smarthub 3 and latest iOS. Start the process to set up WiFi controls but never gets past the first step (see photo).deleted and reinstalled the app reset and restarted the hubnothing works

Account Manager in App

How do you add an Account Manager in the EE App?We were speaking to EE on phone earlier and the account is in name of someone who is not able to be speaking to them everytime and numerous time they have given permission for a particular relative to s...

Customer service

Just want to compliment the member of staff I just spoke to. Have been trying to sort something for last 2 weeks with promises of call backs and help with my issue. Nobody rang me back. I rang today to get something sorted and spoke to Liam he sorted...