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EE WiFi

blue-agila
Valued Contributor
Valued Contributor

‎23-11-2023 09:14 PM - edited ‎23-11-2023 09:17 PM

Why as an EE Mobile customer do we not get free access to EE WiFi when BT Mobile customers had access to BT WiFi

0 Helpful
6 REPLIES 6
Northerner
EE Community Star
EE Community Star

‎23-11-2023 10:09 PM

Hi @blue-agila 

You can 

https://ee.co.uk/help/mobile/manage-use/using-phone-features/use-ee-wifi

Just watch out for WiFi  hotspots spoofing and always use a VPN on any public or carrier WiFi networks. 

Thanks 

 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Mustrum
EE Community Star
EE Community Star

‎23-11-2023 10:22 PM

I suspect the OP means the BT WiFi that is now being called EE WiFi via customers routers. The whole thing is a little confusing, and may well change in the future. It was also free to BT Broadband customers, but noy (yet) for EE broadband customers, or mobile ones.

https://ee-wifi.ee.co.uk/public/ee/index.htm 

blue-agila
Valued Contributor
Valued Contributor
In response to Mustrum

‎23-11-2023 10:29 PM

When you try to log it does give the option for EE Broadband customers but not mobile

blue-agila
Valued Contributor
Valued Contributor
In response to Northerner

‎23-11-2023 10:30 PM

Im talking the new EE public WiFi hotspots formally BT public WiFi

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Mustrum
EE Community Star
EE Community Star
In response to blue-agila

‎23-11-2023 10:42 PM

@blue-agila   It is not free for any EE customers, the log in options are just ways to identify you as a customer.

It is a bit confusing, and things may change, but nothing has yet been announced - maybe a future option - with luck.

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MrAngry11
Visitor

‎28-07-2024 12:46 PM

Because EE has got itself tied up with the complete waste of space that is BT. They no nothing about customer service, don't care about the poor service they provide and as demonstrated by this, they just want you to pay for their appalling services. I can't wait to finish paying fir EE, at least I won't be sending any of my hard earned pennies to anything BT related.

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