EE IS BLOCKING SITES HOSTED ON SITEGROUND COSTNG BUSINESSES THOUSANDS

[DIFI21]

4 days on and no update, comment or resolution.

Businesses are losing thousands and thousands in lost revenue due to an EE DNS routing error!

EE where are you and what are you doing about it!?!

[DIFI21]

Sorry Chris, I don't mean to be rude, but I am not coming here for you to help me nor have I asked any members for any help - I am coming to highlight the issues and "make some noise" so EE pick up on it and realise the scale of the problem and do something about it.

I have no idea what EE are supposed to do, it isn't my field, and their network causing the issue so its for them to figure it out. The 100s of sites mentioned were all working perfectly fine across all devices/networks on the 31st and then something has happened that has knocked them off on certain EE networks/devices. The effect on those sites and the potential losses this may be causing to those sites is quite staggering and yet there is nothing from EE.

[XRaySpeX]

If that's your intention you've come to the wrong place. This is not CS nor is it consulted by CS. It is indeed a user discussion forum where you do approach others for help to help you. Like the others with this issue you should be approaching EE itself directly. 

[DIFI21]

Thanks for the advice - I hadn't thought of that. 🙄 

[XRaySpeX]

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

[DIFI21]

Nope its not sorted unfortunately as EE have been utterly useless on the issue thus far, bit like your input into the matter really. 🙂

[XRaySpeX]

Your appeal to this Community has been sorted! Your actual appeal to EE about this issue appears to be non-existent as you haven't mentioned it. It's a gas, man!

[DIFI21]

Ok Ray, thanks again, have a nice evening speaking with your internet fwiends in your underpants, oh and congratulations on your upgrade to your new 150 meg FTTP connection this year, I bet that was super exciting for you - I am so happy you shared that with us, amazing stuff.

Good night and God bless x

[Chyriwsky]

I think you're missing the point. Stop acting like customer support. Even your own personal footer is emulating a support member. It's wrong. There are 3million Siteground sites & 22million EE customers, I strongly advise that you stop offering support on this matter as you're only hindering web developers and owners. 

[JohnMaz]

See the other main thread on this. It affects in my estimate about 80% of connections. I have a mobile that fails and an iPad that works. Sims are identical contracts.  It’s similar for others. 
but if it fails for you then it fails for all sites and email services etc if your DNS uses SiteGround.   If our bypass EE DNS in any way then it’ll work on the device - for example changing DNS or connecting to WiFi (other than an EE mobile router). 

[Juliana_F]

 I just spoke to someone in tech support at EE and she confirmed that they are doing "nowt." She said that they just sold me SIM cards for my business mobile phones and 5G router, and if I can't access any sites via their SIM that's my problem, not EE's.