Community Activity

Top up via card

Hi. I am trying to register my travel card to top up my plan, but it has 16 digits, and EE only accept 13 digits. Any suggestions please?

Dave4410 by Investigator
  • 19 Views
  • 3 replies
  • 0 Helpful

No Internet

They are robbing me, I have no internet, they debited 31 pounds from the 35 pound package plan and I have no internet, I can't make calls, what is happening????? No one helps me with this support, I don't know what to do anymore. 

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Router recommendations for 1.6Gbps

Features required: MULTIPLE 2.5G ports (not just WAN) and WiFi 6E standard at a minimum (WiFi 7 would be nice) with good MU-MIMO/Traffic management to ensure maximum speeds across multiple devices. 6GHz network band is an absolute must (I believe tha...

Unable to set up payments via some pathways on the site

Hi, a few other people in the last couple months have had the same issue but haven't had any useful response sadly. When setting up a new payment method for a recurring payment, seemingly for any sort payment, it's currently impossible to complete th...

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Dorpfki by Visitor
  • 214 Views
  • 2 replies
  • 1 Helpful

EE sim card cancellation issues

Contacted EE on Monday to cancel my SIM card(number ending with 397) as I found a better deal and was told that it would be done in 4-5 days, called them again today to check the status and was told that it's not possible to cancel the sim card and t...

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ewqrt by Visitor
  • 21 Views
  • 0 replies
  • 0 Helpful

Resolved! is store.ee.co.uk legit?

Hi,I just wanted to purchase from the website - store.ee.co.uk and just wanted to check if this is legit or a scam. I was looking for a grade A phone. Does anyone have any experience with this webiste buying phones? Please let me know Thank you

prxtxxk by Investigator
  • 41 Views
  • 5 replies
  • 3 Helpful

EE Account Linking & eSIM Issue – Need Help

I joined EE yesterday on a 24-month contract with monthly payments. Today, my SIM card was delivered—so far, so good. However, when I log in with the email and password I used to create my account yesterday, I can't see any services. There's somethin...

caneraras by Investigator
  • 89 Views
  • 5 replies
  • 1 Helpful

Can’t receive text or send text messages

Hello,I am abroad in Hungary, I did not have issues like this before. I can’t receive calls from anybody or I can not text back. I can make calls with no problem. When someone calls me it says this person is currently unavailable. Tried to contact wi...

Gliba by Investigator
  • 98 Views
  • 10 replies
  • 0 Helpful