09-03-2023 12:28 AM
Hello,
it says i’ve used all my data up in 2 days? how is that possible, it apparently renews on the 7th of every month.
09-03-2023 08:08 AM
Hi @amyheard77,
Welcome to the EE Community. 🙂
Have you checked your data usage by app in your phone's settings to see where your data has been used?
If you're not sure where to check, please let me know which phone you're using.
Thanks
James
09-03-2023 12:33 PM
09-03-2023 12:36 PM
Hi @amyheard77,
Were you able to identify any apps that have used more data than usual in the last few days?
James
09-03-2023 01:01 PM
09-03-2023 01:05 PM
Hi @amyheard77,
If your data usage reported in My EE doesn't closely match what is showing in your device settings for your current billing period, please get in touch with Customer Care so a member of the team can take a quick look at your account.
They'll be happy to help. 🙂
James