Data running out

[Booboo564]

Ive bought the 10gb bundle and my data has less than half left after 2 days there has the be something wrong im not using my phone constantly ive jist swapped from giffgaff and 8gb would last me a month any advice please or how do i raise a ticket 

[Katie_B]

Hello @Booboo564. 

Welcome to the community. 

When you text AL to 150 what reports back?

Katie

[Booboo564]

Your current balance as of today 11:36 is £0.00. You have unlimited minutes, unlimited texts and 6.5GB remaining until 06/04/2023 for your £15 Pack. Your remaining data includes of rolled over data. Your last top up was £15.00 on 06/03/2023 at 16:14. For more info on your packs, add-ons or free boosts, go to MyEE. ee.co.uk/myee

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices

[Booboo564]

It shouldn’t have ran out in 3 days thats shocking and ive got low data mode on for every app 

[Katie_B]

Hello @Booboo564. 

Thanks for getting back to me. 

Are you aware if your apps do automatic updates?

Have you been connected to WiFi at all?

Katie

[Booboo564]

Yes all app updates are turned off and i have been connected to wifi and i have been turning data iff for apps i dont use i need to raise this as a ticket because theres clearly been a surge in my data use 15gb to 6.5 in 3 days 

[Katie_B · Accepted solution]

Hi @Booboo564. 

Please give our customer care team a call on 0800 079 8586 free from any landline or provider. 

The team will be able to look into this further for you. 

Katie