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Data usage

Mimo1963
Visitor

‎15-11-2022 11:21 PM

my bill says data usage unlimited yet I still run out and have to wait until 13th of each month to refresh. It says unlimited on my bill but I can actually only use 1GB. Why does my data run out

0 Helpful
3 REPLIES 3
Chris_B
Grand Master
Grand Master

‎16-11-2022 07:40 AM

@Mimo1963  You need to call customer services about that as something not right. 

0 Helpful
kroll
Investigator
Investigator

‎17-11-2022 09:23 PM

I don't want to start a new thread. Dear EE, can you create in the Play Store easy way to report a bug to developer team? When you send email to "developer contact" ee.app@bt.com they ignore it. I cannot see my data remaining in my app and account. Can someone have a look on this for me? I contacted your specialist on the chat, but he didn't help me.

0 Helpful
Leanne_T
EE Community Support Team
In response to kroll

‎18-11-2022 07:54 AM

Hi @kroll

Thanks for coming here. 

Do you get the correct allowance details if you text BALANCE to 150? 

Leanne.

0 Helpful