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Data usage

Mimo1963
Visitor

‎15-11-2022 11:21 PM

my bill says data usage unlimited yet I still run out and have to wait until 13th of each month to refresh. It says unlimited on my bill but I can actually only use 1GB. Why does my data run out

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎16-11-2022 07:40 AM

@Mimo1963  You need to call customer services about that as something not right. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
kroll
Investigator
Investigator

‎17-11-2022 09:23 PM

I don't want to start a new thread. Dear EE, can you create in the Play Store easy way to report a bug to developer team? When you send email to "developer contact" ee.app@bt.com they ignore it. I cannot see my data remaining in my app and account. Can someone have a look on this for me? I contacted your specialist on the chat, but he didn't help me.

0 Helpful
Leanne_T
EE Community Support Team
In response to kroll

‎18-11-2022 07:54 AM

Hi @kroll

Thanks for coming here. 

Do you get the correct allowance details if you text BALANCE to 150? 

Leanne.

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